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00 Guidance on Grievance Management

Proforest, Cargill, Fair Labor Association, Global Environment Centre, Landesa | 2020 | Proforest

A grievance is a claim of social and/or environmental harm arising from your production or processing operations. It may relate to responsibilities to your employees and neighbouring communities and to protect the environment, conservation values and human rights.
If left unresolved, grievances can attract widespread attention and damage your company’s reputation. Grievances also pose a reputational risk to commodity buyers, who may routinely follow up with suppliers to check on progress in resolving them. Equally, resolving grievances in a timely, transparent and meaningful way can help to establish your reputation as a trusted supplier.
A systematic process to initially assess, verify and resolve grievances ensures that all parties are clear on expectations of process and timeline.